We’re looking for experienced, detailed, motivated, and passionate team players to add to the Account Management Group at ASTOUND with a specialization in Experiential Marketing and Brand Experiences. An ideal candidate will have a proven track record of thinking outside of the box when it comes to big, bold, brand experiences, is not afraid to push boundaries, and can rise to any occasion.
Our Account Managers are responsible for building strong, lasting relationships with our clients through ongoing account development as well as leading expert planning and delivery on a wide variety of projects. Big picture thinking and the ability to manage multiple deliverables are a must.
On the day-to-day, the Account Manager Brand Experiences will work directly with new and existing clients on strategy development, planning, design, pricing, pitch and execution of individual projects, meeting client deadlines, and achieving ASTOUND quality standards. You are truly the internal client advocate driving success and further portfolio growth on the accounts.
The Account Manager - Brand Experiences is a believer in the client’s business and solving their most interesting problems. They assist in managing the account alongside the EAO and will take the lead in executing all production planning and project deliverables.
- Be a champion of extraordinary work by providing inspiration, leadership and expertise in the ASTOUND’s offerings
- Be able to navigate complex projects with a variety of stakeholder groups (client and agency partners)
- Act as subject matter expert on best practices bringing experience and insight daily
- Establish and guide appropriate processes for team and client collaboration in order to achieve business success on behalf of the client
- Maintain clear and frequent communication with the client in order to ensure alignment regarding roles, responsibilities, budgets, schedules and status
- Build solid, unshakable client relationships and a key contributor to year-over-year account growth
- Review creative work-in-progress and provide recommendations for strengthening before client presentations
- Lead the development of scopes of work, budgets, staffing plans and schedules for all work, including incremental and new projects (in partnership with Operations)
- Manage the profitability of work, be cost-conscious of account handling expenses and alert to opportunities for growth in other project assignments
- Regularly prepares documentation including but not limited to design briefs, quote requests, estimates, proposals, change orders, graphic requests, and final invoices and secures the required approvals internally before presenting to clients
- Works with operations team to lead all internal processes related to project execution such as, but not limited to: booking sessions, work orders, project management requests, show service orders, labor orders, and logistics planning;
- Proactively maintains excellent reporting in ASTOUND’s CRM system, Salesforce
- Work with Accounting to assist in the timely collection of all receivables
- Demonstrates maturity and is a positive role model to employees
- Works on internal projects and committees as agreed
- Results oriented
- A minimum of five (5) years’ experience in an agency or experiential marketing background, with a focus on project management and organic client growth
- Previous experience working on large productions with build components is ideal
- Demonstrable and proven high level of competency in managing projects in experiential marketing, branded environments, and events industry
- Confident leading turn-key projects from conception to installation
- Excellent organization and communication skills
- Possesses excellent and professional relationship management and building skills
- Possesses and applies excellent attention to detail in all duties
- Positive attitude and ability to work in teams
- Proficient in Microsoft Office Suite software
- Salesforce expertise is an asset but not required