IT Support Analyst (Contract)

Las Vegas, NV


IT Support Analyst (Contract)

Las Vegas, NV


Temporary Full-Time


If you are an experienced, technical, self-motivated and talented individual, then we’re looking for you!
ASTOUND Group is hiring an IT Support Analyst to join our award-winning team in Las Vegas as soon as possible. Reporting to the IT Team Lead, the successful candidate’s primary responsibilities will include level and level 2 IT support, supporting end-user technology and maintaining 100% availability of all IT related systems and software in both onsite and regional locations. This is a temporary FT position for 8 months with the possibility of extension and permanent employment. 
We’re independently owned and one of North America’s fastest growing, and most exciting global design and fabrication agencies. We’ve completed amazing designs and builds on the world’s largest stages – in 35 countries to be exact – with offices in Las Vegas, Detroit, Milwaukee, Toronto and Oakville. Deloitte, Profit Magazine and Event Marketer, to name a few, have recognized us formally with top 50 and 200 rankings for delivering exceptional work for our clients and employees.
Enough about us. Let’s talk about you. Apply now if you meet the below expectations to fill IT Support Analyst position to join our team:


  • Demonstrated experience as a support analyst in a corporate environment including hardware and software support
  • Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
  • Proven analytical and problem-solving skills and the ability to proactively identify concerns, identify gaps, determine and fix root cause, and recommend solutions
  • Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
  • Strong ability to manage productive relationships with both external and internal users
  • Ability to work independently and in a team environment
  • High degree of personal initiative
  • Strong negotiation and influencing abilities
  • Adaptable to changing priorities and ad hoc requests
  • Superior Microsoft Office skills, including Word, Excel, and Visio
  • Courses or experience in some of the following areas: computing science, information systems or equivalent programs
  • Valid driver's license


  • Provides level 1 and 2 technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
  • Ensures users/customers are provided with professional, courteous, and timely support and service
  • Ensures quality and consistent documentation including, but not limited to, knowledge base articles to streamline issue resolution, systems documentation, policy and procedures, and other end user training documentation
  • Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner
  • Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items
  • Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects
  • Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues
  • Manages the maintenance of all hardware and software
  • Ensures disaster recovery systems are in place and functioning
  • Ensures up-to-date inventory of all IT assets in the US offices
  • Conducts IT onboarding and end user training
  • Performs other duties as assigned

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