Salesforce System Administrator

Toronto, ON

Salesforce System Administrator

Salesforce System Administrator

Toronto, ON Canada

Term:

Permanent Full-Time
 
Description:
 

ASTOUND is a fully-integrated global design and fabrication house, providing end-to-end solutions for events, exhibits and environments. We are an exciting and dynamic global company made up of passionate people who love what they do. We are currently on the lookout for talented, creative and diverse individuals to join our growing team as we continue to expand across the world.

ASTOUND is looking for a high performer team member to join our award winning team. You are a Salesforce advocate that can bring ideas to life and support a rapid growth company, and aspire to be the best in what you do. You have both business and technical acumen that can implement new features and increase adoption. This is a permanent full time position. 

 

Qualifications/Requirements:

  • Bachelor in Computer Science, IT or related field
  • 1+ years of Salesforce.com administration and project implementation experience.
  • Understands APEX (development experience an asset)
  • 1+ years of experience with development (in any language) and open to improving this skillset
  • 1+ years of experience as a Business Analyst in a professional setting
  • 1+ years experience as a support/systems analyst implementing and/or supporting other enterprise applications besides Salesforce (cloud and/or on premise) such as Sage Intacct, Workato, Amazon AWS, SQL, APIs
  • Experience with Salesforce Sales and Service Cloud
  • Solid understanding of the software development cycle and release management
  • Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
  • A passion for helping customers/users and resolving (their) problems
  • Ability to work independently and in a team environment
  • Excellent communication skills (both written and verbal)
  • Advanced Excel skills
  • Strong data loading experience using Data Loader
  • High degree of personal initiative
  • Adaptable to changing priorities and ad-hoc requests


Nice to have:

  • Salesforce certification as an admin, platform builder, or developer
  • IT support and systems administration experience
  • Some knowledge of Marketing Automation Tools such as Pardot or HubSpot
  • Integrated Development Environments (IDE): Eclipse, Force.com, Visual Studio
  • Build Automation - Apache Ant, Salesforce Migration Tool

Responsibilities:

  • Leads and implements Salesforce-related initiatives to support the various departments
  • Provides technical assistance, prioritizes and support incoming inquiries, requests, and issues related to software, software integration and application support
  • Performing detailed impact analysis and testing to Salesforce.com ensuring that changes are deployed smoothly and error-free
  • Ensures users/customers are provided with professional, courteous, and timely support and service
  • Implements Salesforce dashboards/reports to track KPIs for all divisions at ASTOUND
  • Ensures quality and consistent documentation including, but not limited to, knowledge base articles to streamline issue resolution, systems documentation, enhancement/upgrade preparation, testing, policy and procedures, and other end user training documentation
  • Provides assistance and training to all divisions of business processes, third-party vendor products, Salesforce.com best practices, functionality, solutions, tips and tricks
  • Proactively identify concerns, identify gaps, determine and fix root cause, and recommend solutions
  • Map business requirements to system/technical requirements and uses best practices to help improve system performance and user adoption
  • Collaborates with and escalates requests to other IT members, other departments and 3rd party vendors as needed
  • Assists with the implementation, testing and execution of new/upgraded systems implementation and other system-related projects
  • Provide overflow IT support and assistance/guidance for technology projects at ASTOUND
  • Manage productive relationships with both external and internal users
  • Performs other duties as assigned

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