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Title:

Account Director

Term:

Full Time

Location:

Las Vegas, NV

Type:

Hybrid

ASTOUND Group - Las Vegas, NV

Jan 16, 2024

ASTOUND is a global creative experience design company specializing in designing and executing memorable experiences for companies to share with their customers. ASTOUND is a multi-faceted business whose services include architectural fabrication, brand strategy and development, retail design and store rollouts, digital engagements, trade show booths, branded events, and environments.

ASTOUND’s offices span North America, with fabrication facilities that exceed 600,000 square feet. Key office locations include Las Vegas, Burlington, and Toronto. ASTOUND’s projects span over 40 countries, and our clients are some of the most well-recognized brands across multiple industry sectors including consumer products, sports and entertainment, telecommunications, and technology..

We’re looking for an Account Director - Trade Shows who shares this vision to join our team.

As an Account Director, you serve as a bridge between our Sales/Client Partnership Team, Project Management Team, and the client. The Account Director is responsible for building and maintaining strong client relationships, and ensuring the flawless execution of projects they and their team members lead. The ideal candidate will possess exceptional leadership skills, a deep understanding of trade show dynamics, and a proven ability to drive results.

In this role, you collaborate with the extended ASTOUND internal Operations team on the execution of individual projects, taking responsibility for ensuring that ASTOUND output adheres to client objectives, meets client deadlines, and achieves ASTOUND high quality standards. 


ACCOUNT DIRECTOR RESPONSIBILITIES

  • Lead and mentor a team of account managers and other professionals to deliver exceptional trade show experiences for clients.
  • Collaborate with the Sales/Client Partnership team in leading a portfolio of client accounts, projects, and/or programs
  • Maintain Large or Complex Client Accounts in conjunction with the Sales/Client Partnership and Project Management team members
  • Build and maintain exceptional client relationships, built on trust, collaboration, and shared success, ensuring that all client's needs are heard, understood, and addressed
  • Regularly Contribute ideas to project teams, and recommendations to Sales/Client Partnership teams and Account Leaders on how to improve projects, programs, and overall process
  • Participate in new business opportunities as requested (research, preparation for & participation in pitches)
  • Own master timelines and project plans externally; communicating action items to client stakeholders and monitoring adherence to deadlines
  • Collaborate with the Project Management Team on internal timelines, communicating and managing changes to clients as necessary
  • Lead client calls & contribute to internal meetings
  • Clearly communication to and guide the client regarding roles and responsibilities, scope, budget, schedules, and project status/ action items
  • Collaborate with the Operations Team members where appropriate which includes but is not limited to the following:
    • Property and graphic inventories
    • Job process issues
    • Show site expectations
    • Quality / expectation
    • Pricing/billing
  • Ensure the successful onboarding of operational departments through comprehensive Job launch meetings and ongoing status meetings
  • Ensure all deadlines are met and that assigned clients receive superior ongoing service through delivery on client managed and client managed by those within your team
  • Continuously monitor industry trends and best practices, and share insights and recommendations with clients, teams managed, and other relevant internal teams
  • Foster a collaborative and innovative work environment within the account management team.
  • Provide mentorship and guidance to team members, promoting their professional growth within the trade show & events industry
  • Assist and Guide direct reports, serving as a first escalation point for any advice, guidance or issue resolution.
  • Train, maintain, evolve and champion processes and process improvements.


BUDGET MANAGEMENT

  • Work with the Estimation team to solidify project budgets in conjunction with Sales/Client Partnership and Project Management team members to provide proposals to clients
  • Work with Sales Coordinators to invoice client projects assigned in a timely manner
  • Track and create change orders (in conjunction with the Project Management Team) for all items outside of the original scope of sign-off and invoice to clients as required
  • Follow up directly with the client, as required, to resolve unpaid invoices & ensure receipt of payment prior to initiating Job Launches
  • Create, maintain, reconcile, & invoice projects (in conjunction with the Project Management Team) within 45 days of the project end date


CREATIVE MANAGEMENT

  • Participate actively and manage internal client brainstorming sessions with Sales/Client Partnership Team members by offering ideas for projects
  • Serve as the conduit between client needs to the creative team and creative ideas to the client
  • Ensure creative deliverables meet client needs and are completed on time and on budget


MANAGER, ACCOUNT MANAGEMENT QUALIFICATIONS:

  • Bachelor's degree in Marketing, Communications, Business, or a related field preferred
  • Extensive experience in trade show management and account management, with a proven track record of successful trade show outcomes.
  • Demonstrated Account Management competencies: client focus, developing others, accountability for results, attention to detail, flexibility, and team effectiveness
  • Excellent communication and interpersonal abilities, with a strong aptitude for building and maintaining client relationships.
  • Demonstrate understanding and advocacy for clients’ businesses and needs
  • Proficiency in trade show terminology, tools, requirements, and processes.
  • Strategic thinker with a demonstrated ability to identify growth opportunities and innovative solutions.
  • Strong leadership skills with the ability to motivate teams, foster collaboration, and drive results.
  • Must be able to work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously
  • Willingness to travel within North America and overseas as needed
  • Proficient in Microsoft Office Suite software
  • Salesforce expertise is an asset but not required
  • Positive attitude and ability to work in teams

BENEFITS AND COMPENSATION

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.

  • Excellent Medical Insurance
  • Excellent Dental Insurance
  • Excellent Vision Insurance
  • Paid Time Off, Holiday Pay
  • 401K matching program after 60 days of employment
  • 100% Company Life and Short-Term Disability Coverage
  • Employee Referral Program
  • Professional development opportunities and ongoing training.
  • Collaborative and innovative work environment.
  • Opportunity to work with prestigious clients and industry leaders.

DIVERSITY COMMITMENT

At ASTOUND, our commitment to diversity, equity, and inclusion is helping us to create not only a great place to work but also an environment where our employees, customers, and the communities we operate exist in a safe, productive, and enriching environment for everyone. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and other characteristics protected by federal, state, or local laws.

Apply Now on the
ASTOUND Job Portal