IT Support Analyst

Toronto, ON

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IT Support Analyst

Toronto, ON

TERM: 

Permanent Full-Time

 

DESCRIPTION:

If you are an experienced, technical, self-motivated and talented individual, then we're looking for you! ASTOUND is hiring an IT Support Analyst to join our award-winning team in Oakville and Toronto (primary) on or before January 2, 2018. Reporting to the IT Manager, the successful candidate's primary responsibilities will include supporting end-user technology and maintaining 100% availability of all IT related systems and software in both onsite and regional locations. This is a temporary FT position for 8-months with the possibility of extension and permanent employment.

We're independently owned and one of North America's fastest growing, and most exciting global design and fabrication agencies. We've completed amazing designs and builds on the worldís largest stages—in 29 countries to be exact—with offices in Las Vegas, San Francisco, Toronto and Oakville. Deloitte, Profit Magazine and Event Marketer, to name a few, have recognized us formally with top 50 and 200 rankings for delivering exceptional work for our clients and employees.

Enough about us. Let's talk about you. Apply now if you meet the below expectations to fill IT Support Analyst position to join our team:

 

RESPONSIBILITES:

  • Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support
  • Ensures users/customers are provided with professional, courteous, and timely support and service
  • Ensures quality and consistent documentation including, but not limited to, knowledge base articles to streamline issue resolution, systems documentation, policy and procedures, and other end user training documentation
  • Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner
  • Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items
  • Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects
  • Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues
  • Manages the maintenance of all hardware and software
  • Ensures disaster recovery systems are in place and functioning
  • Ensures up-to-date inventory of all IT assets in the US offices
  • Conducts IT onboarding and end user training
  • Performs other duties as assigned


QUALIFICATIONS:

  • Demonstrated experience as a support analyst in a corporate environment
  • Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN)
  • Proven analytical and problem-solving skills and the ability to proactively identify concerns, identify gaps, determine and fix root cause, and recommend solutions
  • Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
  • Strong ability to manage productive relationships with both external and internal users
  • Ability to work independently and in a team environment
  • High degree of personal initiative
  • Meticulous attention to detail
  • Cable management experience 
  • Strong negotiation and influencing abilities
  • Adaptable to changing priorities and ad hoc requests
  • Superior Microsoft Office skills, including Word, Excel, and Visio
  • Courses or experience in some of the following areas: computing science, information systems or equivalent programs
  • Valid driver's license (G class)

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